Effective Date: December 11, 2024
We understand that when purchasing digital products, you may occasionally face issues with downloads or product quality. Below is our Return and Refund Policy for digital products:
1. Digital Product Return Policy
Due to the nature of digital products, we do not accept returns or exchanges once the product has been downloaded or accessed. All sales of digital products are final.
2. Refund Eligibility
Refunds are only provided under the following conditions:
- Technical Issues: If the product is not accessible due to broken download links or technical issues, please contact our support team within 7 days of purchase. We will provide a replacement or fix the issue.
- Product Quality: If the product is significantly different from the description or does not work as advertised, you may be eligible for a refund or a replacement, provided the issue is reported within 7 days of purchase.
3. How to Request a Refund
To request a refund or replacement, please contact our customer support team at [email protected]. You will need to provide the following information:
- Order number
- Description of the issue
- Proof of purchase
4. Refund Process
If your refund request is approved, we will issue a refund to the original payment method. Refunds may take up to 5-7 business days to be processed depending on your payment provider.
5. No Refunds for Downloaded Products
Once the product has been successfully downloaded, it is no longer eligible for a refund, except in the cases outlined above (technical issues or significant discrepancies).
6. Customer Support
If you encounter any issues with downloading or accessing the product, please contact us immediately. Our support team will assist you in resolving the issue as quickly as possible.